Chief of Staff · Operations · Strategic Execution

John Carlo
Jondonero

I turn leadership priorities into clear ownership, reliable execution, and business automations using AI-assisted development—grounded in 19 years of operations experience.

19 Years Professional experience across operations, leadership, client management, and business execution

200+ Business accounts managed in a high-volume client environment

20+ Largest team managed — distributed healthcare professionals

Multi-Function Operations · Client Success · Marketing · Fulfillment · Finance · Recruitment · Vendors · Executive Leadership

Industry Experience

Digital Marketing & Agencies · Healthcare · Real Estate & Property Management · Consulting & Startups · BPO / Lead Generation · Operations-Heavy Services

Leadership · Accountability · Business Systems

I translate strategy into accountable execution.

I work across leadership, teams, and clients to turn priorities into clear plans, informed decisions, and consistent delivery. My experience spans operations, client success, people leadership, and commercial coordination, supported by practical business systems and AI-assisted automation.

01 · Translate

Set execution priorities

Translate leadership goals into outcomes, priorities, milestones, and clear measures of progress.

02 · Account

Establish accountability

Clarify ownership, decision authority, and dependencies so teams can execute with confidence.

03 · Align

Align people and functions

Coordinate teams, clients, and external partners around shared priorities, commitments, and delivery standards.

04 · Enable

Strengthen operating systems

Use reporting, process design, and automation to surface risks, support decisions, and improve follow-through.

Clear priorities. Accountable teams. Informed decisions. Consistent execution.

From strategic priority to completed outcome

A clear operating framework for priorities, decisions, and delivery.

01 · Executive Dashboard

Leadership visibility

Consolidate priorities, ownership, deadlines, and risks so leadership can assess progress and intervene where needed.

PriorityOwnerStatusDeadline

02 · Decision Tracker

Decision discipline

Frame open issues with context, a recommendation, a decision owner, and a clear timeline.

IssueContextRecommendationDecision

03 · Workflow Architecture

Delivery standards

Define handoffs, dependencies, quality standards, and completion criteria for recurring work.

TriggerExecuteQCClose

04 · Executive Brief

Executive communication

Keep reporting focused on progress, material risks, required decisions, and the next action.

StatusRiskDecisionNext Action

Websites · Dashboards · Business Automation

Digital capabilities that support business execution.

I translate business needs into requirements, direct AI-assisted implementation, and review the result against stakeholder priorities. These capabilities complement my leadership and operations experience.

Dashboards & Reporting

Operational Performance Dashboards

Dashboards that bring SEO and outreach activity, performance indicators, and pending decisions into one view for teams and leadership.

VisibilityPerformanceDecisionsAccountability

Connected Workflows

Workflow & Notification Automation

Connected workflows that route updates and feedback from a shared workspace to the relevant team conversation, preserving context and preventing duplicate notifications.

HandoffsCoordinationContextReliability

Website Delivery

Business Websites & User Experiences

AI-assisted website prototypes and updates for real estate and hospitality businesses, translating brand direction, content, and stakeholder feedback into page layouts and user experiences.

Brand alignmentUser experienceContentStakeholder review

Product Concept · Prototype

Marketplace Concept & Interface Design

A job marketplace concept and interface prototypes, translating the business model into product requirements, user-facing messaging, and an initial experience for clients and talent.

ConceptRequirementsUser experiencePrototype

Founder Execution Systems

Reducing founder dependency through structured execution.

Role: Founder Systems Partner
Scope: Fractional operations architecture
Environment: Founder-led, growth-stage businesses
Focus: Executive leverage · accountability · systems

Challenge

Founder-dependent execution
Unclear ownership
Inconsistent follow-through
Limited operational visibility

Operating Structure

Executive visibility & priority tracking
Clear ownership & decision rights
Operating cadence, SOPs & escalation

Business Effect

Greater leadership visibility
Stronger accountability
Earlier bottleneck detection
More confident delegation

Founder Systems Partner: I help founders translate priorities into clear ownership, decision processes, and operating systems that keep execution moving.

Scaling Agency Operations

Building operational structure to support agency growth.

Across two growing agencies, I built the client operations structure needed to manage expanding portfolios, coordinate fulfillment, and maintain visibility into account risk and delivery.

Atria Media Group

~50 → 150+ accounts

Operating focus

Onboarding and information intake
Sales-to-fulfillment handoffs
PPC / SEO / content / billing coordination
Reporting and client communication cadence
Templates, documentation, and team enablement

Restoration Growth

<30 → 200+ accounts

Operating focus

Client-success structure and onboarding
Account visibility and optimization logs
Risk flags and escalation paths
Weekly “no surprises” communication cadence
Invoicing, collections, renewals, and reporting

~40% → <20% Client churn reduced below the company target at Restoration Growth

Operating Discipline Consistent ownership, reporting, and client communication as account portfolios expand

Accolade Consultants

Leading people, service delivery, and commercial priorities.

Role: Managing Director
Environment: Medical virtual administrative services
Largest team: 20+ Philippine-based healthcare professionals

People

Team & recruitment

Oversaw operations, internal staffing, and recruitment involving U.S.-based physicians and nurse practitioners.

Process

Workflow & delivery

Optimized workflows, introduced methods to reduce turnaround time, led cross-departmental pilots, and handled escalations.

Commercial

Cost & profitability

Reduced expenditures through contract negotiation and improved commercial outcomes through client and vendor negotiations.

Balance team capacity, service quality, client expectations, and commercial discipline.

Vendor & Logistics Execution

Managing service execution across owners, tenants, and vendors.

At Keyrenter Property Management, I coordinated concurrent work orders across owners, tenants, and service providers—from scope and vendor selection through scheduling, inspection, and completion.

01Scope

Define the issue and required outcome.

02Vendor

Source providers and obtain quotes.

03Schedule

Coordinate timing, access, and dependencies.

04Align

Keep owners, tenants, and vendors informed.

05Execute

Track work through completion.

06Verify

Confirm quality and close documentation.

Maintain clear scope, stakeholder alignment, vendor accountability, and quality control through completion.

Operational infrastructure

Technology and methods that support leadership and execution.

Project & Data

Notion
Airtable
Asana
ClickUp
Monday.com
Trello

Automation, AI & CRM

ChatGPT Codex / Work
Google Apps Script
Zapier
HubSpot

Collaboration

Google Workspace
Microsoft Office
Slack
Zoom
Calendly

Operating Systems

SOPs
Dashboards
Decision Rights
Escalation Structures
EOS
OKR
Lean

Let’s discuss the leadership priorities, operating challenges, and execution needs of your business.

Start a Conversation +63 956 289 0364

John CarloJondonero